KnownHost Reviews & Ratings

KnownHost Reviews and Ratings Logo
  • 10/10 Features
  • 10/10 Speed
  • 10/10 Support
  • 10/10 Overall
KnownHost is recommended by 106 out of 108 customers. Visit Website

There are currently 100 user reviews of KnownHost

Displaying reviews 1 to 30

  • RH Sterling

    "Knownhost Exemplifies The Strategy Of Preeminence"

    KnownHost review by on

    Service: VPS Hosting
    Website: rhsterling.com

    Review:
    I have been a Knownhost customer for the past 8 years. This is the first review I have written praising their company and support team. It's not that they didn't deserve my praise before, they have. I'm no different than anybody else. In that I mean we are often in a rush and forget the magic words, please and thank you for expressing our appreciation.

    Recently I migrated from my old Knownhost server to newly configured upgrade. Actually, I missed the free upgrade by several months. When I accessed my cPanel I saw it was no longer being supported. I contacted Knownhost and found out that I missed the upgrade date by about 3 months. It could be helped, as I was in the hospital and everything up until then was working fine. Deborah in Knownhost billing told me not to worry and they would honor the free upgrade, even though the deadline passed.

    I was told the mitigation would take 4 days. My request was passed to the support team and the task was completed within 24 hours. I had another technical issue that needed to be resolved and being "not as geeky," as I should, I opened a support ticket and that issue was resolved within an hour.

    If you are looking for a responsive, reliable, hosting company, I strongly suggest you give Knownhost a try. You don't need to be a geek to use their service and you can always reach them by email anytime day or night. You can get basic VPS hosting with awesome support for under a dollar a day. How can you beat that? Not even with a stick

    Pros: Great prices and excellent service

  • Paul

    "Terrible. Incredibly Frustrating. "

    Review submitted by on

    Service: VPS Hosting
    Website: partpixelstudio.com
    Platform: Wordpress 4.3.1

    Review:
    The best part of their service is the fast support response. They are very fast with email responses but none of them know anything and the service is down at least once a day. They block your ip if you accidentally type in the password once and the speed is all over the place.

    Shadiest hosting company I have ever dealt with. Email problems, hacking problems, server down all the time, speed issues. So frustrating. I have to move my 140 websites again now.

    Pros: Support Response
    Cons: Everything Else

  • Brian

    "Knowhost Rules!"

    Review submitted by on

    Service: VPS Hosting
    Website: unusuario.com
    Platform: WordPress

    Review:
    I have been working with them for two years, the server always works properly and the rarely times i have needed help their attention was excelent, however i'm uruguayan and my English is not the best.

    i really recommend Knowhost, is one of the best hosting server of the world undoubtedly :)

    Sorry for my bad english.

    Pros: Nice price, Excelent support (customer service), High quality, Incredible uptime
    Cons: -

  • Adam

    "Knownhost Superb!"

    Review submitted by on

    Service: VPS Hosting
    Website: ad4msan.com
    Platform: WordPress

    Review:
    I move my old VPS to KH with no problem. Everything goes smooth and also fast. Support always fantastic. They always answer my problem with super fast response. keep up the good work KH!!

    Pros: Superb Support, Fast Server, Price Very Good
    Cons: None!!

  • Bert Geens

    "Excellent"

    Review submitted by on

    Service: VPS Hosting
    Website: inbound.be
    Platform: WordPress

    Review:
    Just excellent. Very helpful support. Deborah with billing is absolutely amazing both in speed and in assistance. Quick response times. Extremely professional and very much a host I recommend to friends.

    Pros: Response times, support levels, friendlyness
    Cons: Maybe their support system, but I use e-mail

  • Kim Bruce

    "Tech Support "

    Review submitted by on

    Service: VPS Hosting
    Website: artbiz.ca
    Platform: WordPress

    Review:
    I host a number of artist sites on my VPS server at Knownhost. When I contact support for help on even the simplest of tasks they are always courteous and happy to help. I highly recommend Knownhost for knitch web design companies such as mine where tech support is required.

    Pros: Timely turnaround, helpful, friendly
    Cons: none

  • Shawn

    "Kh Should Be Your Only Option"

    Review submitted by on

    Service: VPS Hosting

    Review:
    When it comes to hosting, this company is the ultimate hosting package. Previously our hosts for vps and dedicated servers were Siteground (vps), Simple-helix (dedicated), and Godaddy (vps). We had been with Siteground for over 5 years and as they grew they started being greedy and started to over charge for a lot of simple features. Simplehelix is just too pricy and and mainly for ecommence optimization. Godaddy is just terrible on all ways for hosting.

    Upon discovering KnownHosts I read more reviews and not a single person was complaining.
    And honestly hosting I could write for days on how good KnownHost has been, but too keep it short, you won't go wrong by choosing them. When choosing a host we wanted a company with promising server performance and fully managed vps.

    Server performance, has been great. No problems at all

    Customer service is like absolutely incredible.

    Technician named Freddie helped migrate out magento site in a matter in minutes.

    I hope they never change the way they treat customer!

    I highly recommend them.

    Pros: Server performance and customer service
    Cons: nothing

  • Mike F

    "Excellent First Service"

    Review submitted by on

    Service: VPS Hosting
    Website: flecks.us

    Review:
    As a new customer I asked KH to migrate my existing sites to the new VPS. They handled it quickly and seemed happy to do so. If services stays this good we\'ll enjoy a very long relationship.

    Pros: Prompt, Friendly Service
    Cons: None

  • chow kwan yu

    "My Data Got Deleted By Knownhost"

    Review submitted by on

    Service: VPS Hosting
    Website: koeymak.com

    Review:
    I have not paid them for 4 months because my credit card has expired. I should take some responsibility. But I didn't got phoned or any means of physical mails to advise. And what made me mad was that my data has been deleted without me responding any "okay".

    I've subscribed to knownhost for 7 years and this is my award of losing my data today. It is only < 1G data that merely a USB or CD can hold. But they decided to "rm -rf" instead of trying to contact me except 2 auto-mails that I had simply missed.

    Conclusion. My comment to knownhost:
    - No sense of CUSTOMER CARE, even for loyalty customer. Money goes first.
    - No sense of importance of value of data. Data are only digital bits to them and don't care how you think.

    Pros: NA
    Cons: Bad customer care; Handle dormant account badly

  • Claude Cloutier

    "Great Support!"

    Review submitted by on

    Service: VPS Hosting
    Website: sportsbettingreinvented.com

    Review:
    My site has been hacked and was down. That's a membership site where subscribers go daily to get their Sports picks so I need it to be up all the time.

    Sent a support ticket labeled "Critical" and William at Knownhost got back to me within minutes.

    He had a look and found the problem.

    We had to restore from a previous version that Knownhost had as a backup and that was also done within 20 minutes. My site was then up about 10 minutes after that.

    I really appreciated the speed and the quality of the support.

    Thanks William!

    Pros: Great support. Exactly what I'm looking for.
    Cons: None

  • Regie

    "Cut The Nightmare Out And Just Choose Knownhost First Up"

    Review submitted by on

    Service: VPS Hosting

    Review:
    I tell you I am still in a state of surprise at how good these guys are at what they do. After 7 years of leaving one host after another as soon as I could I cant believe how much I apreciate whirlpoolforum website chat for existing so I could read Dalehoof (no idea who he was but he seemed knowledgeable )comments in an old thread on recommended hosts. Man I had 7 years of hell only to fork out more money to get tied up with rude incompetent crap artists who locked you in to years of frustration before you could escape.

    Knownhost are unbelievable good. Expect helpful immediate polite and knowledgeable responses EVERY time to any query. They are well organised professionals offer the best service I have found on the web after months of research and hideous trial and error. Definately do not believe everything you read but believe this and you will experience a care free hosting. I dont know how their pricing compares but I found it reasonable in the state of desperation I was in at the time when I signed up I would have paid x 10 what they asked to get a decent operator. I got far more than I bargained for thats for sure as my expectations were so low after so many years in constant lurching from one hosting bungle to another, I found Knownhost gave a seamless migration and all incompassing set up beyond any experience I had come to hope for. And the service has faultered, its still coming. Helpful advise, friendly guys always ready to sort you out quickly and effortlessly with any query you have along your way.

    I HIGHLY RECOMMEND them to all and only hope you believe every word of this review and dont go off in to the sould distroying world of choosing a host from the miriad of convincing looking shysters and incompetent tight fisted greedy upstarts that litter the net everywhere. It is Soooo difficult to tell who is proffessional before it is too late and you have signed up for another year of hell. Do yourself a favour and remember - Knownhost are the only hosts out there worth a cracker. More than a cracker they're great.

    p.s.I have no affilation with them what so ever this is a completely genuine review from a more than happy customer.
    Regie R.

    Pros: seriously Excellent Service allround
    Cons: none

  • Anthony Nalli

    "Seamless Migration! Bye Bye Hostgator, Hello Knownhost!"

    Review submitted by on

    Service: VPS Hosting
    Website: theaviators.tv
    Platform: Wordpress 4.1.1

    Review:
    Migration complete and everything looks good and works right! Jeremy A. was great!!! He made the transition that I was VERY nervous about as simple as it could be. Kudos!!!!!

    As one of the DNS setup steps I actually stopped directing my site through to a CDN. Despite this, my site actually seems faster and more responsive. It's only day 1, but KH really got things started right!

    Anthony

    Pros: Super fast email replies
    Cons: Not really a phone option, not a big deal though

  • Mike

    "Great Job"

    Review submitted by on

    Service: VPS Hosting

    Review:
    I just migrated from shared hosting to VPS hosting the other night and had a great experience. The support staff they have is the best I've ever had to work with in the past 3 years of having a website.

    Pros: Fast, responsive technical support
    Cons: none yet

  • Greg K.
    Review submitted by on

    Service: VPS Hosting

    Review:
    Moved over from a shared hosting provider (using KnownHost at the suggestion of someone who does this day in and day out).

    I have over 30 years of experience in IT and am a degreed Computer Engineer. Developing and managing this site is NOT my full time job, so good support is essential.

    My goal was to move a Wordpress site over without the 100 users noticing anything except a faster response time.

    KnownHost migrated the CPanel and the supporting database, and offered two ways to test it BEFORE I changed the DNS to point to them.

    When I was finished testing, the only problem I had was that the DNS doesn\'t propagate across the face of the planet instantly when you change it. My DNS looked good at first, and then went back and forth between KnownHost and the original host for a good part of the day. The various browsers had different issues too. KnownHost provided information about a number of popular browsers and how to clear the various caches (see below). Chrome and Firefox handled the DNS change the best. IE and Maxthon (a Chrome derivative) took a lot more baby sitting.

    They helped me assess this propagation progress, offered suggestions, written material (which we published on our Facebook page for our users), and web site links to various tools throughout the process.

    On the second day, I had a user in Germany who still had issues. After we talked, she contacted her ISP, and I opened a ticket with KnownHost. The technician at KnownHost set me to a web site that listed what various DNS servers across the planet were seeing for the DNS resolution. My user connected with her ISP and was able to access the site within the hour.

    Pros: They provide what they advertise
    Cons: I don't have enough time to keep up with the techs

  • Jaime Ojeda
    Review submitted by on

    Service: VPS Hosting
    Website: businesseboost.com
    Platform: WordPress

    Review:
    There are really no words to describe the amazing level of customer service and quality you get when you host with KnownHost. Notice how everybody is giving them 10/10? Do you think there's a reason for that? Fact is that I've hosted my sites with many different hosting providers and customer service left something to be desired. With KnownHost, they give customer service a whole new meaning! They are FAST to respond to your tickets and every time I've had an issues, there was always someone knowledgeable who was able to help me.

    If you don\'t have service with them... Do it! You\'ll never regret it!

    Sincerely,

    Jaime Ojeda

    Pros: Awesomely FAST Support, Reliability, Friendly!
    Cons: NONE That I Have Found

  • Gabby
    Review submitted by on

    Service: VPS Hosting
    Website: 12strong.com
    Platform: Powered By Visual Composer - Drag And Drop Page Bu

    Review:
    Knownhost support is absolutely fantastic and the speed of my VPS just can't be beat. Everything just works and the few times I've had issues they are there with support within minutes. Love this company!

    Pros: Excellent Support, Fast VPS, Price
    Cons: none

  • Ricardo
    Review submitted by on

    Service: VPS Hosting
    Website: sixplus1.com

    Review:
    Been with them for at least 4 years an running. One of the best hosting companies I worked with. And I have been in the business for at least 7 years now. For me the best are: Liquidweb, Rackspace and Knownhost.

    Pros: Quick and Excellent Support
    Cons: at this moment none

  • Manoj
    Review submitted by on

    Service: VPS Hosting
    Website: freekishopping.in
    Platform: WordPress

    Review:
    Knownhost support staff has always been helpful, effective and, importantly, amiable. No matter what the issue is, and often it may come from my own limitations, they have resolved the issue in a satisfactory manner in no time.

    Every time I need them, they deliver excellent customer service.

    Pros: Quick Support, Best VPS Server
    Cons: none

  • Water and Woods
    Review submitted by on

    Service: VPS Hosting
    Website: waterandwoods.net
    Platform: Wordpress 4.1.1

    Review:
    I've been using the same hosting for a decade but the support was slowly disappearing. I moved over to KnownHost and these guys migrated 16 sites, some with over 10,000 pages, and other than a forum error that they were able to repair in 1 hour, I've had not a single problem. I'm kicking myself for not moving earlier and completely impressed with the support.

    Pros: Fast, Excellent Support,Good Pricing
    Cons: none

  • Octa R
    Review submitted by on

    Service: VPS Hosting
    Website: octarendra.com
    Platform: WordPress

    Review:
    You can never go wrong with KnownHost! Folks at KH really know their stuff and very knowledgeable ! I come from reputable host before , and The level of support & price that KH provide is beyond awesome!

    Pros: fast & knowledgeable support + high end hardware
    Cons: billing area is so old , they should build custom

  • Erick
    Review submitted by on

    Service: VPS Hosting
    Website: sturmmedia.com
    Platform: Joomla! - Open Source Content Management

    Review:
    I have never had support this good, an I have dedicated servers for over ten years! My average response on a ticket is less than 2 Minutes!! TWO MINUTES!! I waited over 20 minutes at my old hosting company!

    Pros: Best support, quality servers, great people
    Cons: None at this point

  • Marc Beck
    Review submitted by on

    Service: VPS Hosting
    Website: medipro.com
    Platform: WordPress

    Review:
    Support is awesome. I just opened a ticket and within 30 seconds got an email from their support tech letting me know he is looking into the problem. Two minutes later, another email and the problem was resolved.

    Pros: Awesome support
    Cons: None

  • Rob
    Review submitted by on

    Service: VPS Hosting
    Website: peakhost.com

    Review:
    I have been through at least half a hosting companies over the past 18 years and could write a book about the subject but I have to say Knownhost is definitely on the top of the list. Excellent speed and connectivity of the servers along with friendly, knowledgeable and fast tech support. I would recommend them to anyone.

    Pros: Easy setup, excellent support, nice price.
    Cons: None at all

  • Qinghua Chen
    Review submitted by on

    Service: VPS Hosting
    Website: damienglish.com
    Platform: Wordpress 4.4.2

    Review:
    Luckily, Knownhost has been my first VPS experience, since I have read other people's sad experiences with their host providers. The biggest advantage of knownhost to me is their absolute outstanding support service. I was wondering how could they still make money when they charged so little but provided so much tech support. Anyway, My experience with knownhost is very positive.

    Pros: Support is Great
    Cons: Connection to China needs a bit improvement

  • Davide
    Review submitted by on

    Service: VPS Hosting

    Review:
    I was struggling to find a solution for a issue with Joomla CMS for three days, three long days when i decided to contact Knowhost techs via their internal ticket.

    They was back to me in one minute.
    Support was GREAT and Josh C. find the solution in NO TIME!

    Simply great!

    Pros: All
    Cons: Nothing

  • Jan Gregory
    Review submitted by on

    Service: VPS Hosting
    Website: groupkiva.com

    Review:
    Best way I know to review KH is show you a recent support ticket result. In IM and using software, scripts, and hosting data centers for 16 years, without good support that is prompt I won't even look at a product or service.

    KnownHost does most things right, but they excel with their excellent super-fast Support Team. These guys know their stuff.

    Jan Gregory
    GroupKiva

    ==================================================================

    Hi Marjorie,

    I want to give you a Special Thank You! for handling this request so well. I can report that your advice to switch to suphp for the handlers worked like a charm.

    All permissions issues with Wordpress disappeared in an instant. I suggest this is something you put in the KB for others to know about.

    I really appreciate you going the extra mile with the URLS to extra research. Very helpful

    Tell your boss you deserve a raise :)

    Pros: Superb support for VPS. Resource upgrades no sweat
    Cons: none

  • Guillaume Kanoufi
    Review submitted by on

    Service: VPS Hosting
    Website: lostwebdesigns.com

    Review:
    After few year of going from one hosting service to another and being most of the time disappointed , i got lucky in finding Knownhost, i took a vps, which is great and the awesome support is fast and incredibly efficient.

    I would recommend it to everybody.

    Cheers to their team!

    Pros: Support, value, service
    Cons: none

  • Ryan Bonner
    Review submitted by on

    Service: VPS Hosting
    Website: pewjitsu.com

    Review:
    This has been my first experience with a dedicated hosting environment, and while it has provided me with unbelievable flexibility, I was a bit overwhelmed by the complexity of such a free-form offering. Thankfully, the support team at KnownHost has helped me through all of my Week One setup and configuration challenges, and I've been absolutely blown away by the response time and resolution turnaround.

    Pros: Incredibly high value compared to other VPS
    Cons: VPS by its nature is not as approachable

  • Dave
    Review submitted by on

    Service: VPS Hosting
    Website: cluemachines.com

    Review:
    I have been using Knownhost for about 1 month now after moving from Hostgator who I was with for years. I manage about 20 accounts. Firstly, their VPS hosting is great but their service is world class. After submitting a ticket for help the average response time is about 20 minutes, sometimes even 5 minutes. HG used to take 1-2 days. They are helpful, friendly, fast and effective. Always going the extra mile to solve the issue.

    Pros: service
    Cons: nothing so far.

  • AstroNerdBoy
    Review submitted by on

    Service: VPS Hosting
    Website: anime.astronerdboy.com
    Platform: Wordpress 4.1.1

    Review:
    I did massive research over a period of six weeks to try to find a new VPS provider. One of my finalist candidates was KnownHost, based on all the stuff I'd read. One Sunday night before I went to bed, I thought I'd e-mail their sales team with a couple of questions I had regarding their service. I went to bed, thinking that I'd get an answer sometime Monday.

    To my great surprise, when I checked my e-mail on Monday, I discovered that the sales team had responded to me within minutes of my routine inquiry. Not only had they answered my questions, the person responding to me also anticipated my next two questions that I thought of after I went to bed and answered them as well. At that point, I was sold on KnownHost because if their sales team responds that quickly on a Sunday night, they care about customer service.

    Based on my conversation with sales, I chose the SSD-2 plan over the VPS-3 plan I had been considering. While I sacrificed some memory and storage for superior SSD drives, I have not been disappointed with this decision. Even without using caching tools, CDN, or other solutions to make WordPress run faster, my load times are very quick without the unexplained performance walls I'd hit with my former provider.

    Although KnownHost does offer a cPanel site (or sites in my case as I have four subdomains), they were not able to do this feature for me. I was a little scared at the prospect of moving four WordPress sites to a new host. However, the support team was there with me all the way. No matter what issue or question I had, they responded to it in minutes.

    I feel the customer support team went above and beyond when I asked about pointing my DH sites to the KnownHost databases in order to minimize the impact of pointing my domain from DH to my name servers on KnownHost. They helped me get this set up, which was awesome beyond belief.

    The only negative element on the move to KnownHost was when I asked support about setting up the name server elements. One of the staff misunderstood me and told me something incorrect. So when I pointed my domain to the new name servers, things didn't resolve as it should. As soon as I became aware of the site not being accessible, I reported it to KnownHost and they fixed it a few minutes later with an apology. Considering how awesome they'd been everywhere else, and how quickly they fixed the mistake, I'm fine with how things turned out.

    Since then, the support has continued to be outstanding. They've quickly helped me work through anything I've needed help with.

    I've been so impressed by KnownHost in the short time I've been with them, I even had an e-mail sent to their management to express my gratitude. If they continue this superior customer service and continue to have servers that actually do what they are supposed to do, I'll be a customer of theirs for life.

    Pros: Superior customer service; fast servers; price
    Cons: Only a quickly resolved minor one

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