iPage Reviews & Ratings

iPage Reviews and Ratings Logo
  • 4/10 Features
  • 3/10 Speed
  • 2/10 Support
  • 2/10 Overall
iPage is recommended by 17 out of 113 customers. Visit Website

There are currently 113 user reviews of iPage

Displaying reviews 1 to 30

  • Venu Oruganti

    "I-page Is Horrible - Stay Away From Them"

    iPage review by on

    Service: Website Hosting
    Website: avakaya.com

    Review:
    My experience with i-page is most frustrating and horrible. I curse myself every day for signing up with i-page for hosting.
    Even though i subscribed for auto renewal for 3 years for my SSL certificate, they still have one year expiration on the file and my e-commerce business website is down for 3 or 4 days.
    Customer support people have no clue about the issue. They lie through their teeth shamelessly but extremely politely. There is no other manager or supervisor or team lead to talk to - you only can talk to the customer support folks from Philippines. They are courteous but lie. They say politely they are coordinating-email will be sent-etc. but that's all a lie.
    For a simple issue like renewing an SSL certificate, they will take 48 hours to even work on the issue after half a dozen frustrating phone calls. If and when they fix SSL certificate, it will take another 24 to 48 hours for it to "propagate". They won't tell you that upfront. they will say so after your 7th phone call if you vent your frustration.
    Imagine going through this frustrating experience every year at least once definitely when something comes up for renewal and probably more number of times if you have any other issue.
    No manager to talk to - no escalation process - low information support staff - low caliber technical staff .
    So, just stay away from i-page. I am sure there are lot of better choices out there.

    Pros: Useless but politely talking customer service staff
    Cons: Everything. Inefficient & low caliber technical staff - Ignorant support staff

  • Paul

    "Incompetence That Cost Me A 4 Day Outage"

    Review submitted by on

    Service: Website Hosting
    Website: betterlivinggroup.ca
    Platform: WordPress

    Review:
    In short: a 4 day outage and refusal to refund a failed product.

    Horrible experience. It was cheap and you get what you pay for. The support people were first level and there is nobody to help you beyond that. My site was down for 4 days as they continually failed to fix it or even take it seriously.

    The issue was a failed SSL certificate installation. After 4 days they still couldn’t fix it, so I migrated to Siteground where they walked me through everything step by step. The guy at siteground was a genius, especially compared to the iPage support.

    iPage now refuses to refund the failed certificate because they fixed it soon after I had migrated off their systems.

    Pros: Easy interface
    Cons: Clueless

  • frederic

    "Do Not Use Ipage Ever"

    Review submitted by on

    Service: Website Hosting

    Review:
    customer service / support: useless
    services: useless
    ratio offer price / term: liars
    cheap OK, but you get what you pay for...

    Cons: useless company

  • Brad

    "Ipage Is Plain Garbage"

    Review submitted by on

    Service: Website Hosting

    Review:
    Been an iPage customer for 2 years now and will be switching once my contract is up.
    Just an overall negative experience. Lets begin:

    --Support: Pretty okay once you find a way other than calling them to get help. If you want a simple email to send thought out questions and information to, good luck. Better chance of finding the holy grail.

    --Site coding ability. -- Python 2.5 to start. They are so behind in updating to new software its incredible. And trying to ask about it, refer to support.

    -- Performance - Site stays up for the most part. But if you are testing and hang the server there is no way you can flush it. You just have to wait 15 minutes or so.

    -- Overall - Dont use them if you have any type of experience coding and want to actually develop your site. They are cheap cost for a reason.

  • Angry Customer

    "Ipage Sucks!"

    Review submitted by on

    Service: Website Hosting

    Review:
    iPage sucks big time. You pay very little to beggin with but soon after you need to repay and repay for basic features. It'S basically a trap.

    Pros: Not Expensive
    Cons: Nothing Included

  • Jennifer

    "We Need A 0/10 Option"

    Review submitted by on

    Service: Website Hosting
    Website: appleandpearwardrobe.com

    Review:
    Honestly, I don't even know where to start. iPage has gotten so bad in terms of knowledge/competence by their "tech support" and completely non-existant when it comes to customer service. I've been with them 5 years, and the thought of moving everything to a new hosting company is daunting to me, but I can't take iPage any longer. They consistently relay the wrong problem to higher level tech support, causing days of delay in fixing issues, the hold times are outrageous, and nobody cares. I've probably spent 30 hours on the phone with them in the last 6 months--2 hours today alone. My site isn't fancy and doesn't have a lot of bells and whistles, but it still doesn't perform reliably. Today's issue is a contact form that, despite being properly formatted, does not connect. No error message, no confirmation message...just nothing. Their resolution is to have people who visit my site clear their browser history, try on a different web browser, not try to access it on mobile, and restart their computer. They didn't see why I found that more than a little impractical, and bad for business. If you run a business, and need a website that works on the most basic level, ipage isn't for you.

  • Xizzee Web Designs

    "Ipage Crashed 5 Of My 9 Sites"

    Review submitted by on

    Service: Website Hosting
    Website: xizzee.com
    Platform: Wordpress 4.9.1

    Review:
    I don't know what is going on at iPage, but when one of the billing specialists cancelled a product I did not want anymore, he brought down 5 of my 9 sites causing me to get Forbidden 403 errors. Customer Service ratings are misleading because they only ask 2 questions: Was the rep knowledgeable and was the rep willing to help? The people are always super nice, but that doesn't mean they helped solve my issue. I have lost at least 20 hours to them in the past year because the customer support people are not properly trained. When transferred to the Phillipines, I was given all sorts of conflicting information. When I finally got a US rep, I was told that the information I was given was completely incorrect.

    Also, if you are going with them, make sure you do not auto-renew. Always call and tell them you want to cancel unless they have better prices. The guy I spoke to actually told me I should have called and asked for a better rate. I should never have auto-renewed. How's that for customer service? I'm in the process of transferring my sites to another host provider, but it is not easy. Choose your hosting service carefully. You want better service than iPage can give you. They are clearly cutting corners.

    Pros: I had good uptime until recently
    Cons: Terrible Customer Service, they charge you for all sorts of add-ons that other companies give free

  • Steve Winter

    "Worst Tech Support Ever And Getting Worse By The Hour."

    Review submitted by on

    Service: Website Hosting
    Website: emailmg.ipage.com

    Review:
    Their webmail is all but unusable because of sluggishness. I don't know if they just oversold their servers or have a serious bug. Their tech support are uncaring and incompetent even on their higher levels. They close tickets without fixing the problems and we can't reopen them. Their website builder is a joke as it lets you make a website but then when you want to edit it it does not work and makes you start from scratch or "upgrade" All their tech support accomplished was to ruin the site that was there.

    Cons: Pathetic uncaring tech support. Useless webmail

  • Shelley

    "The Worst Ever!!"

    Review submitted by on

    Service: Website Hosting
    Website: lilesburney.com

    Review:
    This is the worst customer service ever!

    Cons: I've never written a review but this is the worst customer service ever. Stay away if you are smart.

  • John Halley

    "I-page Is Pure Garbage"

    Review submitted by on

    Service: Website Hosting
    Website: mybiketrails.com

    Review:
    You'll pay for bot and site crawler traffic, and wait on hold for hours for Philippino call takers. I-Page baits and switches your pricing, and has horrible customer service. Swear clear from these clowns!

    Pros: you can cancel
    Cons: everything

  • Al Bailey

    "Don"

    Review submitted by on

    Service: Website Hosting

    Review:
    They will automatically put you on auto-renew and you cannot stop it, even when the service is terminated. They provide nothing in writing or confirmations etc. Once they charge your credit card they will vigoriously fight you with all the "small print" in their user agreement even if they are not providing the service.

    Cons: billing process and lack of billing support

  • Richard

    "Horrific - Consumer Protection Is Required"

    Review submitted by on

    Service: Website Hosting
    Website: newlifecoaching.us

    Review:
    My list of complaints is so long I do not even want to get started. Very poor support... hard to believe but perserve passive aggressive tendencies with some if you try to port your site out which I am in the process of doing. Their support for WordPress was misrepresented. You can load it in, but that is when the trouble starts... my site was inoperable for many days after many promises to address the issue. The incompetence and double talk is staggering. One admitted to me that they were just not able to provide adequate hosting for my site because of plugin for a merchant service that worked just fine with another provider... BUYER BEWARE!!!

    Pros: Illusions
    Cons: Too many to list

  • Partheepan Mathivanan

    "Worst Hosting Service And It Terrible Support"

    Review submitted by on

    Service: Website Hosting
    Website: oneeyedreams.com

    Review:
    Cant solve a simple error issue on new CC Updation. uses a international phone number as a global support number, how come ipage expects all their global customer have International call facility. Its better ipage can serve only Europe country please dont waste other people's time and money.

  • Ramsay Bell

    "Garbage!"

    Review submitted by on

    Service: Website Hosting

    Review:
    Terrible, unreliable, incompetent worthless customer support!

  • foglevel

    "After A Few Years With Ipage, I Warn Others To Stay Away From It."

    Review submitted by on

    Service: Other

    Review:
    I've used iPage for years. At first, every thing was fine, but then it got bad. Now, it is very bad. Customer service seems to have completely stopped. It seems like the only stuff working is the automatic stuff. I wouldn't be surprised to learn that what used to iPage is now an empty room with a land line telephone setting on the floor. Whatever their problem is, maybe they'll fix it in the future. If you want to do business with them, don't spend more money than you can afford to lose.

  • Claire

    "A Consistent Downhill Slide To Oblivion"

    Review submitted by on

    Service: Website Hosting

    Review:
    I'm giving up on these folks and you should avoid like the plague. At first iPage was excellent. Pages loaded fast and reliably. When you needed tech support you got an answer right away. Then EIG's brilliant leadership decided to outsource support overseas and cut back on investment in infrastructure - now it's simply a pathetic mess. "Live" chat is a 'night of the living dead' episode, and calling tech support means long holds to get to people who simply don't know what they're doing. Bottom line: a steady service decline to the point of being useless as a service provider.

    I'm an actual (about to be former) iPage customer, not some troll trying to trash them and send you to another provider. These guys deserve to lose their customer base as a reward for stupid, greedy leadership. My message to EIG is: keep making these kind of decisions and watch you profits decline. I'd go so far as to say check if a company is owned or affiliated with EIG and if so run in the opposite direction as fast as your legs will carry you!

    Pros: Lower costs
    Cons: Useless e-mail services, confusing and data interface, slow page loads, deceptive pricing

  • Thess Santos

    "Ipage Charge Us$394.20 To My Credit W/o Notification & Confirmation. They Autorenew My Account Billing Even At First I Set It To Manual."

    Review submitted by on

    Service: Website Hosting

    Review:
    I am an Ipage user for 3 years often they block my IP address and it is difficult to contact since their chat box is really not working fo long time. So oftentimes I cannot upload my files until it get expired. Then lately I found that they charged my credit card with 394.20 USD for 3 years without any notification. Their customer service is also unreachable as always. So I make dispute to the bank and I hope it will get cancelled. They are spammers!

    Pros: At first it is good but later it get worst.
    Cons: Spammers

  • Robert McKenna

    "Don't Even Think About Doing Business With Ipage - It Is A Scam On Several Levels."

    Review submitted by on

    Service: Website Hosting
    Website: anwvinylrecordstore.com

    Review:
    To be brief. I had to spend a Minimum of 30 minutes EVERY single time I called them. Took me over one hour to buy one domain and the idiot who took it managed to enter the wrong domain , this was after we both spelled it back and forth several times. I called the next day, less than 24 hours of buying it and complained that they had the wrong spelling and wanting to cancel my transaction which was about $75. The woman Swore she had cancelled the transaction and a refund was issued. I saw the next day it was not. I again had to spend over one hour and this time a man swore the same thing. AGAIN the next day still no refund and again over one hour. I am going to just put in a claim with the credit card company because they can't be trusted.

    Pros: Attractive pricing
    Cons: Worst customer service and dishonest personnel

  • Lindsay

    "Very Bad Experience With Billing Department"

    Review submitted by on

    Service: Website Hosting

    Review:
    I wish I had read these reviews before I signed on with IPage. They are a headache. Just like some of you, I signed on for cheap, had a $155.40 for a year charge to my bank account, without notification August 2016. I disputed the charge with my bank. The money was reversed, then it was non reversed. In the mean time a monthly plan was made, $9.49, which comes to $113.88.
    That sum is $41.52 less than what was taken out of my account. I brought that to their attention back in August. Fast forward to March 6, 2017. I get an e-mail saying my account will be shut down because they can't withdraw the $9.49. Forgive me here, I notice when $155.40 is withdrawn, I do not notice $9.49. Now I realize that I paid for the year, and I am paying monthly for the year. Lucky for me they do not have access to my money! Still waiting to here back from billing department.

    Doing business should be fun, in spite of the everyday snags. I would never treat my customers the way I have been treated by IPage. They are crazy makers!!!

    Cons: Very bad customer service

  • MARINA KUTEN-OUCHI

    "Illegally Charged 286,80 Usd On My Credit Card And I Am Not Ipage Customer"

    Review submitted by on

    Service: Website Hosting

    Review:
    They charged my credit card with 286,80 USD and I am not even their customer. Their customer service is unreachable and they claim they have not received my 5 faxes with my credit card statement that I sent and which are clearly delivered. Already for 9 days they have my money on their account and it seems I am not getting it back.

    Pros: NONE
    Cons: SCAM

  • Bis Ghi

    "The Most Sucking Provider Ever"

    Review submitted by on

    Service: Other

    Review:
    I registered a domain and purchased hosting plan in Ipage. I have really bad experience with payment. I have been charged with the features that I did not asked for in the first place. The customer support is pathetic. Now that I finally decided to move my domain away from Ipage, but the transfer has taken already a week. Lets see how long it will take.

    Pros: Cheap
    Cons: Crap service

  • TB

    "Ipage And Sitelock Scam"

    Review submitted by on

    Service: Website Hosting

    Review:
    iPage is an awful company to deal with. I've been with them for 3 years and had a bunch of sites with them. From Jan 30 to Feb 5, my sites have gone down 4 times. I called the first three times, and was told that they found 25000+ malware files (basically all my files). In the past 3 years, it has never been a problem, and all of a sudden all my files are infected?? I speak to 3 different reps, and they rescan all my sites and all say that no malware was found, and all put up my sites again. Finally, the last time my site goes down...today...I call in to speak to a supervisor. Her name is May. May says that she will retrain and speak to the past 3 reps who apparently put my sites up by mistake or temporarily so that I can remove all the malware. Everyday it gets scanned again and it finds all the malware again. I say BS. There is no way they rescanned and found nothing, and then their system finds it and then automatically shuts down my sites. So I ask what the solution is, and they said to remove all the files, or get a one time malware removal from Sitelock for $200. I said no thanks, and backed up all my files and moved all my sites from ipage.

    Stay away from iPage. Looks like they are losing money or in cahoots with Sitelock to make that extra $200 off of people. Do not pay for sitelock and get a second opinion from your designer or host, and if they try to push it on you, take your business elsewhere. iPage should be protecting its customers on THEIR servers, not the other way around. They should include site protection in their fees, rather than charging for sitelock on each of your sites.

    Pros: Cheap, but you pay for it in the end.
    Cons: Ripoff, Bad Customer Service, Poor Service, Tried to rip us off with sitelock

  • andreas

    "Stay Away From Ipage"

    Review submitted by on

    Service: Website Hosting
    Website: opamart.com

    Review:
    i had nothing but embarrassment to my customers and stressful time dealing with ipage. 1 out of 100 that i rated them is not what they actually deserve. I would never use or recommend them to anybody.

    They have a security dpt that scans your account for mailware. According to their way of thinking, even if you have a picture that is attached to a product your ecommerce site offers, it is considered a suspecious file and they force you to delete it. The worst part is that they suspend your website and keep it suspended until these files are removed. You may have an important website running, an ecommerce store with high traffic like mine, or a blog that needs to be constantly up and running with content for your viewers to read. With ipage, there is no guarantees. They will suspend your account like they keep doing mine on an average one or two times a month and stay suspended even after you submit a request upon deleting these files recommended. Imagine the embarasment your business will receive when your website looks like the attached picture for days or weeks.

    Their service is useless too. All their service is routed in chat rooms only. There is no phone number to call. Their service team are outsourced to India and they are not knowledgable if you need any assistance. If you need to speak to a technical team the only way is to email back and forth.

    I am going back to inmotionhosting. I hosted with them in the past and satisfied with their services they offered.

    Seriously save your money and struggle and STAY AWAY FROM IPAGE. IT IS NOT WORTH IT

    Pros: cheap
    Cons: bad customer service, unreliability

  • Karen

    "Terrible And A Ripoff"

    Review submitted by on

    Service: Website Hosting

    Review:
    They deleted my account immediately as I violated their terms by having a person's contact details on the web site. They did not allow me to edit it. They refused to allow me to reinstate it. They refused to give me my money back, despite their advertised 30 day money back guarantee. And I had to call twice, spending an hour on hold each time. I have to now dispute the charge with my bank. Ipage has wasted a lot of my time and treated me badly.

    Pros: nothing
    Cons: do not honor guarantee; delete account immediately

  • Frustrated with iPage

    "Ipage Sucks!!"

    Review submitted by on

    Service: Website Hosting

    Review:
    I've used iPage for several years after transferring from another hosting company. Their control panel is very unusual, completely different than standard cPanel. However, I lived with it for the duration. For the past couple of years they have progressively gotten so bad about transferring domains in/out, tech support has mostly moved offshore (they promised that would never happen when I transferred to them many years ago) and they are clueless.

    Recently, I have been trying to move 2 domains away from iPage and it has been over 2 weeks.....on tech support for over 3 hours total over several days abd still NO RESULT. How hard is it to transfer a domain? It's not. Its a simple process.......BUT NOT WITH iPAGE!!!! I could rant for several paragraphs about their incompetence, lack of quality knowledgeable tech support, their inability to simply transfer domains. Their bandwith speed is slow.......website display is slow, etc......but I won't......RIDUCULOUS!!!!

    Pros: None
    Cons: Hosting service is horrible, tech support is horrible, domain transfer is horrible!!

  • William

    "If You Cancel Your Service - Change Your Bank Acccount!"

    Review submitted by on

    Service: Website Hosting
    Website: putneypc.com

    Review:
    seriously they are a scam - they will not cancel your service even if you delete your account and turn auto renew off.

    They just switch it back on again straight away.

    SO if you cancelled your account with them and deleted the info. contact your bank and make sure that any direct debits with ipage is cancelled. and do yourself a favour - switch your current bank account completely to a new provider.

    Pros: Superb Theives - excellent high quality scammers
    Cons: See Pro's they are that good!

  • LJ

    "Useless"

    Review submitted by on

    Service: Website Hosting

    Review:
    Signed up for hosting with iPage as it seemed good value. I had my domain with their sister company - Fatcow - so in order to keep everything together I transferred the domain.

    The iPage support person I spoke to did this for me and when it showed up in my iPage control panel I renewed said domain.

    However, after a week or so I received an email notifying me of my domain expiring.

    When speaking to both Fatcow & iPage they couldn't do anything to resolve the situation, except ask for $400 to get my domain back.

    Totally useless and waste of time.

  • Charmaine white

    "Got Damn Criminals!"

    Review submitted by on

    Service: Website Hosting

    Review:
    They set up auto renew, then charge your card however they want. Then make it seem as if everything is your fault!

    FYI- Pay with a prepaid account.
    This company is a FUCKING JOKE!

    Pros: They answer the phone
    Cons: That they are still in business

  • MGGBet

    "Liars And Thieves"

    Review submitted by on

    Service: Website Hosting
    Website: mggbet.com
    Platform: Joomla! - Open Source Content Management

    Review:
    This hosting company is real scam. They host your site for one year for 1.99 month and after that they triple price and make auto renew domain without your permission. Actually, they are stealing from your Credit Card that they keep in database, and you cannot remove. Also servers are very very slow, and support is ZERO!

    Pros: Nothing
    Cons: Rip Off, steal, liars...

  • azBusiness

    "Account Auto Renewed And Charged Even Though I Set It To Auto Renew Off"

    Review submitted by on

    Service: Website Hosting

    Review:
    I had purchased a domain with iPage and I set the auto renew off after the purchase. But they turned the auto renew back on again, and today they have renewed my account for another year and charged my card. I called immediately after I noticed the email saying my account was renewed they say they would NOT cancel the transaction and reimburse me. They also said they will now set the auto renew off so it does not renew for next year, but who knows when they will turn it on again and conveniently renew again? This is a scam.

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