HideMyAss Reviews and Ratings

2.5 42 Reviews
Robert

"They Don't Let You Do What You Pay Them To Do!!!"

I signed on and paid for a year subscription only to get cease and desist letters as soon as I attempted to download a torrent or two. WTF are they doing pretending to provide a service that they don't provide? One thing they are good at is, robbing you of your hard earned money under a false pretense! Up your ass...Hidemyass!!!

Expose my ass

"Paying These People To Create Problems In My Life"

Shit does not work. Someone on my network was able to track my searches while all the while i thought I was paying these asses to hide me. Bastards .

Nonyabusiness

"Most Poorly Organized Webpage On The Internet"

While the service is quite versatile their website is unacceptably disorganized. The concept of simplification makes finding anything above basic setup to be impossible, and the basic setup from what I\'ve seen online hardly ever works. Tech support response is much higher than would be considered acceptable.

Rilyn

"Buyer Beware"

HMA likes to tout keeping your privacy, but they keep logs of all user sessions. If they receive a complaint, they will suspend your account and turn off your VPN service leaving you totally exposed.

GeyHV

"Be Careful - Service Is Really Poor"

Ordered a 1year subscription via paypal. But they are not able to associate my payment order. And now they don\\\'t even react so i I will get back my money. this sucks!!!

Chris Kane

Used for a week, all it did was make my internet connection constantly go in and out. Then, THEY REFUSED TO REFUND MY MONEY after only 7 days of use. This company is a scam, avoid it.

John D.

Although not the cheapest service it is defiantly one of the best i have ever come across. There is a huge choice of countries and speeds that simply cannot be matched by other providers. I had a problem where the software crashed a few times but that was not a huge problem as the connection never dropped. I cannot recommend HMA enough.

Fred Flintstone

HMA disables your account if you download bittorents.

HAPPENED TO ME. DO I REALLY NEED TO EXPLAIN FURTHER?

Mark

They keep far more detailed logs than they claim. Your private browsing is monitored - they terminated my connection for downloading a TV programme! Included in their email to me were details of the information they had logged along with a threat they could send the information to third parties.

They don't response to emails and won't refund the 6 months of subscription that is outstanding!

Erin H.

Love it. Been living abroad for 3 years (Cayman Islands) and can finally watch 'normal' television :) I probably would have needed support as I couldn't work out how to connect to start with, but i live with a geek so he sorted it. can't believe it took me this long to sign up though to one of these. shows my level of intelligence I spose.... :o)

Thomas Hiflanger

They will show your ass as soon as look at you. They hide nothing. ARE YOU A MUG?????????????? NEVER USE THESE!!!!!

Bob I.

Your product is very nice and easy to use/acess. The software and support should improve to encourage more customers. This way it has to affect the price and there should also be an increase in speed. Though from my review the work you have done so far is good. I wish you can keep it up. Thank you

Benjamin O.

HMA is a great solution if you are concerned with your identity. Additionally it is fast and easy to use, with it you can forget about IP-based restrictions. A sound investment compare to other software applications offering ip hiding. Cheers.

James Harden

I ordered hidemyass a few days ago and its been great for torrents its like using my own connection to be honest i have a 22/5 internet plan and i max out my speed on private torrents

Peter

BE CAREFUL: THEY KEEP LOGS AND YOU ARE NOT ANONYMOUS!

https://torrentfreak.com/which-vpn-providers-really-take-anonymity-seriously-111007/

scott

Servers in other countries are faster then the server that is 40km's from me. Disconnects regularly, revealing your real IP address to the web. So I have canceled my auto renew sub.

Un Loco

If you are looking for P2P file sharing don't use HMA. Otherwise they are OK.

David S.

I signed up for one year with HIDEMYASS. I was downloading TV shows from utorrent and I received a copy right infringement warning from HIDEMYASS and they blocked my account. They told me I can re-activate my account as long as I don’t download illegal torrents. If I do and they receive another complaint and a court order, they will reveal to the authorities who I am. If you are interested in downloading TV shows and movies, I don’t recommend HIDEMYASS. Otherwise, they provide excellent service and I give them 5 stars.

PIT SAMPRAS

I bought one month subscription of this vpn provider and I am quite disappointed,neither openvpn nor L2TP worked for me ,while I have quite good experience with other famous brands with these protocols,support is horrible,and they simply don't like to hear from you.the money back guarantee is not as they say ,and they simply do not answer your requests.I guess that immense number of servers in the world is not an indicator of the quality of service of a provider and it requires a certain amount of technical knowledge which in my opinion this company lacks.overall not recommended

Qualkak B.

Linux was a little tough to get started with, but I've used the Windows and Mac versions also. Much easier to use, and much cleaner.

Timamu

Nice and clean interface, easy to use. Does the job well for me. Some VPN servers are a little slow but most of them are quite fast.

Stu martin

HMA is a hit and miss. Customer is so so. Today i tried to login to my hma acct but i cant connect to their website. I can connect to other sites like google, yahoo, etc. So the hma site seems to be having some problems ie; its down.

Dan McDonald

Terrible VPN provider! Run away as fast as you can! I used the 30 day trial paid for a year and when after 20 days I asked for a refund they denied it stating that I had gone over my alloted data transfer. The customer service was terrible with long wait times and bad advice. The VPN is buggy and I had to reboot my system at least once a day for it to work. On a scale from 0 -10 I would give these guys a big fat zero lol

Pamela Te

I used hide my ass for 3 months and I didn't have any problems.I was on a month to month subscription. I suddenly couldn't use it one day before the subscription expired. I went to renew it the usual way, from my dashboard, and it wouldn't let me connect to the website due to DNS error. I sent emails and talked to chat reps but they couldn't fix it. Of course my subscription expired the next day because I couldn't renew my subscription. Then they keep saying I can't use the service because it was expired. No one seemed to understand it wasn't working before the expiry and I needed assurance it will work before paying again. I was called impolite by one customer rep and told by another that i got what i paid for "fair and square." Service is good but beware when you actually have problems. They put the blame on you. I guess they have too many customers they don't worry about losing one. I really liked the service, just didnt get any support when I needed help.

Mian Omer Shah

Disappointing service. First they cancelled my order then later they asked me to repay again via credit card using google check out. Now when i pay via google check out it says it would take hours to activate the service. I have been charged twice and no service till now. While the email they sent me says possible fraud blah blah blah. Very funny the other day I bought airline tickets worth 4000 USD from same credit card it worked like a charm and this funny company making so much fuss about a 9 dollar vpn service. Strange they cannot sort out their payment systems and improve their customer support.

I doubt there would be any money back as well. Its all a hoax and lies.

John Georgievski

Good Luck getting tech support from them. Their forums don't even work right!

Had to reinstall everytime I wanted to use the software. Their 2 hours estimate for responding to a problem turned into "never" and they don't respond to life chat messages.

Ben Vernanki

According to HideMyAss.com: Services such as ours do not exist to hide people from illegal activity. We will cooperate with law enforcement agencies if it has become evident that your account has been used for illegal activities.

The service stores logs for 30-days when it comes to Website proxy services, and they store the connecting IP address, as well as time stamps for those using the VPN offerings. Emails seeking comment on HideMyAss.com level of cooperation with the FBI, as well as to confirm what information was made available, were not returned.

Matt K

I've been using HMA for about one week now and it's been absolutely fantastic. The speeds are good and it does exactly what it is advertised to do! Now I can even watch Netflix from the UK!

Chris U.

I'm totally satisfied with hidemyass so far and have absolutely nothing to complain about (except for the lack of a dedicated Android app that would make it easier for me to connect while on the go).

Aside from a very pleasantly easy to use software, the customer support offered by the hide my staff is also top notch and very knowledgeable. I strongly recommend hide my ass to anyone seeking a reliable and convenient vpn solution.

hulamagula

I subscribed to their basic plan. Seemed overpriced but I've read good reviews. What was my disappointment... After a few days the VPN stopped working and I couldn't get anything from their non-existing support. What's worse my credit card was charged again month later.

Trying to get back the money...

Joaquin

Bad customer support but super service.

I use to download apps from the amazon market place on the kindle fire from outside US.

Christa

I signed up for this service while I was traveling in Europe so I could log in to my Netflix account to view movies and to access US TV shows online. Your service worked very well. However, now that I am at home again, I no longer need it. I will keep it in mind for future travel and will recommend to friends traveling abroad.

Emilio

Ok, their support STINKS, and I mean it stinks. This must be a 1 man show! There was a screw up on my credit card, my credit card company did a charge back on all charges of the day that my credit card was lost, one of them charges included hidemyass. Anyhow - I told my cc company that HMA was ok, so they immediately reversed the charge-back, but HMA refused to allow me in and they disabled my account, saying "because I performed a chargeback to them, my account is permanently disabled and that if I wish I may re-order for another $78.60 for the year." WAIT one min HMA, you already have my money from the reversal the credit card company did!! Anyhow, they refused to re-enable my account. So i called the CC company to file a complaint, they said they will re-issue another chargeback to the, HOWEVER this time there is a $20 charge to me! So I am going with http://www.hide-my-ip.com/ as they are really gaining on HMA.

yoso

You vpn works really great and i love with would always do bussiness with you

Chris F

Pro VPN is very very slow. Speedtest.net has my downloads coming in at 5-10% of non-vpn speeds.

Matt

We tried Hide My Ass for a French VPN because we like to watch French television programs which are blocked in the US. The service was very unreliable so we later found a good German VPN which is actually working great for 4 euros per month. I asked HMA for a refund starting the first week. What a joke! One excuse after another all for $11! I asked 5 times for a refund and each time they gave me a different excuse. It was almost comical. Finally I just told them to keep the $11. and buy themselves a couple of drinks. Really a pathetic unethical company. I would have considered them for vpns for other countries but not now. Run from these guys.

Liam D

HMA was working great for about a month, and then it just shut off. I emailed them asking about the service and got a response to the effect that they were aware of the problem, their servers were down, and they hoped to get them up and running shortly. That was four days ago, and it's still not up and running. And I paid for this service a year in advance ... they might have screwed me out of my subscription fee.

Andy

I think the support from HMA is very good, they tried to help you work through the issues. For some reason, both my Apple and Windows system had lots of problems from Asia. I just couldn't hook up consistently with there servers in the states. I think if they could get that reliability issue up it would be an awesome product. As I said in my first line, they have a great support center. They provided my funds back so they stand behind the product.

lolatyourass

hidemyass = shopyourass - no warrant required. Downloaded music... no problem these guys will shop you on request.

Curt R.

I'm a little new to vpn use but I have no shortage of business knowledge. I contracted HMA's service to procure a secure connection to my USA based services while I travel abroad. I accessed my Paypal account using HMA's service with the result that Paypal found that to be suspicious and place my account on "limited" status until i verified it. Of course HMA's email warning not to use HMA to connect to Paypal came AFTER I had already attempted it and even though I verified my Paypal account within two days, there was a "charge back" to HMA without my knowledge.

HMA said there was a dispute placed on the order. I did not dispute it and in trying to rectify the situation (I was perfectly willing to use any other method of payment HMA would like), HMA said I would no longer be welcome to contract their services.

There are a million other VPN services out there that actually want my business and I am more than happy to give my business to someone else.

Do Not Trust these People

this UK company do keep server logs, and upon request have just released them to the united states, i believe it was to so with lulzsec hackers using their service, the point being, this company cannot ensure your anonimity, or more importantly, your privacy. Therefore, what is the advantage of using them over your normal internet access?

Editor's note: please read this blog post => http://blog.hidemyass.com/2011/09/23/lulzsec-fiasco/

Steve Chalmers

I use HideMyAss to watch Hulu from outside of the U.S and it's very fast.

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