Based on 207 user reviews
Bluehost is unethical and arrogant! Sold me a cloud based host that shouldn't have been on the market with known errors with databases. Support team is arrogant. Not just on one call, but over the course of 20-30 calls. A few good people work there, but way too often got people who treated me like crap. Numerous times they lied and did things my developers said were the most unusual and unethical they have seen. Stay FAR away from HostMonster/Bluehost!
The overall site performance is excellent. The support via chat is very fast. In short, support and excellent performance.
I use Bluehost VPS standard for my websites and I have good results with it... I recommend it for people that know about hosting.. otherwise they have good cloud plans !
If you are the tech guy who REGULARLY updates and maintains your own website, and never need to contact customer service, bluehost might be OK for you. If you cannot update and maintain your website on a weekly basis OR you depend on someone else to maintain the website, Bluehost is definitely not for you.
Your website will be infected (today or tomorrow) with malware if you don't buy a costly plan. You need recovery and bluehost customer service will be ready to sale more services!! to you. Your pocket will drain out because you didn't choose a hosting which is little bit expensive, but have a good customer service.
I maintain a couple of websites with more than one hosting account. The sites got infected a couple of times in the last 10 years. My previous hosting provided used to send me an email about the infection and gave me 24 hour to fix the problem. If the problem is not solved in the given time, they would temporarily deactivate the account. The deactivation makes the websites unavailable but still have access to cpanel. They would reactivate as soon as they get a request from me. I was satisfied with their customer service.
I changed my previous hosting provider and moved to bluehost just to save a couple of dollars. My site got infected within 3 months because I couldn't update the available updates in time. Bluehost would not reactivate my account UNTIL I manually look into the thousands lines of code and remove the malware manually from FileManager or I remove the whole website content. They will also offer $200 service for removing the malware and keeping it malware-free for a MONTH.
WHAT A TECHNICAL (Sales!) SERVICE.
Be aware, save time and money. Avoid Bluehost.
By far the worst expeience I have ever had online. DO NOY USE THIS WEBSITE! They will RIP YOU OFF!!!! I would have given this site all zeros if I could.
Bluehost is a big disappointment. I had four major issues with Bluehost.
1. Their starter plan indicates that it includes 5 parked domains. But they don't explain that you have to pay extra for each domain.
2. When you set-up WordPress, the online workflow makes it almost impossible to select a free WordPress theme.
3. I purchased the Starter plan for $60 but was charged $119. When I complained to Customer Service, they provided a partial refund. When I asked why they overcharged me, they indicated that I must have used the refresh button on my browser during the check-out process, so all the default added services were including in my purchase. But their online e-commerce workflow does not include a confirmation page or a receipt page or a confirmation email. If it did, I would have seen this problem immediately. Instead I saw the problem when I got my monthly credit card bill. But Bluehost only does full refunds within 3 days.
4. After having so many negative experiences, I decided to move my domain and web hosting to another service. But ICANN regulates require that you wait 60 days. Hence, after moving my domain and cancelling my Bluehost account, they refused to give me a full refund under their 'money back guarantee policy' which is only good for 30 days. That is useless when you consider the ICANN regulation.
If Bluehost can't manage with their current pricing, they should raise their price or change their marketing or be more specific about what is included and what is extra. But I want to control how my money is spent and I don't appreciate their scam tactics and unethical business practices.
I have a website/blog that has a page speed of 86 on Google. But it doesnt help cause I have a server response time of 1.1-1.9 seconds, this is all due to Bluehost. It looked good at first. But man, choose any other plan than the shared hosting. And I have done research on other websites and found out that the next "level" of hosting sucks as much.
Bluehost has become a huge upsell for Mojo themes , any respectable web developer has moved on from blue host. No traditional Cpannel not possible to do normal server task's without being charged. Wait times for support say 30 minutes then end up being 3 hours. The worst hosting experience iv had and i have over 5 hosting companies i deal with.
Their Shared hosting plans have slowed WAY down since I first started using them. Now, they focus on upselling you to their $25/month Wordpress hosting plan or another more expensive plan if you have Shared hosting. Site speed tests at GMetrix.com etc show really slow page loads. Hold forever if trying to get through by phone. A few days turnaround on email replies and they don't quote your original ticket so it's easy to lose details and the replies are often inadequate.
I signed up for this service a couple weeks ago, but saw immediately that it was not at all what I wanted. Everywhere I went to do something with my site (add text, links, images) was just trying to sell me something. Despite their "no hidden fees, anytime money-back guarantee", there were plenty of hidden fees, and, although I sent a cancellation request within an hour or two of applying for the service, I did not get a full refund. They kept $50, saying that my cancellation was not within the 3-day period (how is this an "anytime money-back guarantee"?), because they completely disregarded my initial request, and, when I followed up a few days later, further delayed the cancellation process by saying that I had to first confirm the account before I could cancel it. Despite my efforts to resolve the matter, they continue to refuse to issue a full refund. I don't see how I could see this as anything other than a scam. Do yourself a favor; don't waste your money on this company.
I'm using shared hosting. My site have problem with connection to outside, and I created 3 ticket. 3 days pass, my site still not working. I start ask for live chat support. Waiting time from 9 mins up to 13 mins. Finally I got Bluehost staff.
My problem is CURL not working, I make a test script.
- "Failed to connect to 2607:f8b0:4007:803::1013: Network is unreachable"
- "Oh its trying to use IPV6, it needs to be IPV4"
then after 30 mins, They do something, I test again and got:
- "Failed to connect to 18.104.22.168: Invalid argument"
- "looks like its having a problem specifying an address - checking on that with the server people",
"They are going to continue working on that, but I don't know how long it will take.",
"Could be 24 hours or more."
Really? I was waiting for 3 days.
"Well considering that this is just a shared hosting service, there are going to be limitations, and downsides for such an inexpensive service."
So they asking for for pay more money for their error?
They always offer upgrade.
So please NEVER EVER USE bluehost. Poor hosting, poor support.
I was using bluehost for last 3 years but now moving my sites to other hosting providers. Suddenly raised price of my renewal plans without any notice and when I asked to degrade it, they are unable to do so. They will shutdown your site and ask for upgrades. So, beware of this hosting.
I have been using them for a few months and they have exceeded my expectations. I always get technical support to guide me through technical issues that I am not very good at, and they always help me and most importantly I solve any issues I may be experiencing. I would recommend them without any hesitation.
Horrible. My URL with Blue host is now "non-existent" - this is a 503 or a server problem with Blue Host and they refuse to correct it. My domain which I paid to have transferred to Blue Host from Go Daddy months ago and have the receipt for and followed all procedures AND Blue host told me I was domained with them has now vanished. Another URL appears - I found this out from Mojo Marketplace when I signed up for their export service. I have no idea what this URL is and after eight messages blue Host has not answered any of my questions. I paid in advance three years. Bad business and I wish i had never signed up with them, this is awful. Oh BTW, since my blog is "non-existent" or a 503 I am not showing up on google. So, is Blue Host vulnerable?" Have they been hacked? Seems like that to me and they are not communicating. BEWARE. I am angry about this.
Using for a couple of years now. Support are generally helpful and consistent, but the simple performance is not good. The site repeatedly goes down due to host issues and it loses me money.
Where should I start....Bluehost, is horrible!!! From the technical support to customer support, I've had nothing but issues with this organization. On several occasions, I've experienced downtime (I mean for hours at a time) no apology no nothing.
Absolutely horrible. I thought bluehost was suppose to be a good hosting company for wordpress. I have had issues with not being able to edit my wordpress sites for a week now. Bluehost has 2 tickets in with no answer to my problems. Left hanging with a support tech stating i can understand how frustrating this is . These companies train people to act sypathetic, about your problem, but it's only more frustrating to hear them babble without any answers to fix your problems. High level support does not even get back to me.
Waited for 1 hour in the queue. incompetent staff :(
got placed multiple times on hold again.....
Wonderful, friendly service.
Terrible performance at base level.
I have 2 sites with BlueHost.
Last year, they went down for a few days with no communication, no apologies. This year, service has been consistent, but speed is terrible.
****Blue Host... you are so close to wonderful, please get it together and I will recommend you!****
I've been using Blue Host for a few years now.
Support is excellent. I never wait more than a couple minutes to talk to someone. Also, it's 24/7 which is important if you are located outside of the US.
Interface is good. There website is clear and concise. Plenty of tutorials.
I've had issues with site speed. I run a few sites, and they seem to lag up to 5 seconds or more before loading. I run Wordpress sites so I'm not sure if the issue is my site or Blue Host. Either way, my site doesn't load nearly as fast as I want.
After having been a satisfied customer for ~4 years, with several very low traffic sites on their shared hosting, all of my sites started experiencing severe lag issues - fetching even simple pages would take anywhere from 5 to 30 seconds. This might have started at the time we launched a wordpress site with DAP (Digital Access Pass) and OptiMizePress, but it is hard to tell, as it was an intermittent problem. I have worked with support to understand the problem, and the only thing they can tell me is I am being throttled. They also give some advice on optimizing sites and databases, but despite asking several times, they are unable to tell me the technical reason WHY they are throttling my account. Traffic has been very modest so bandwidth is not a problem, and there are no processes running (according to the cPanel throttling screen). If too much memory was being consumed, they have failed to bring that up, and there is no screen to analyze it in cPanel.
Since switching to SiteGround shared hosting, all the problems have magically disappeared. I have done no optimizations of any kind, just moved my domains, files and databases over. Load times are faster than they ever were on BlueHost as well. BlueHost has had a good run, but perhaps the new ownership is running them into the ground.
I use Bluehost hosting for years by now. Bluehost is quick to respond to help requests. They'e available all hours of the day on live chat. It happened just few times to need resolve problem in more than one chat session (probably I get some new member of support).
Just once they answered to me that they can't solve my request (something about new functionality, i cant remember exactly what it was about, I think I ask for some new script similar to Simple Scripts).
Technical support seems to know what they're talking about when I have questions. And they offer alternative solutions to problems.
Bluehost is quick to respond to help requests. They're available all hours of the day, and they know what they're talking about. They sent me to your site.
Bluehost is one of best web hosting provider. I been using bluehost from last 4 years without any issues. If there is downtime, i always get informed before the schedule maintaince or Technical Issues. Their support staff always available on chat and help you with any problems even you are novice. Now they offer VPS and dedicated servers too, so i am sticking with them for as long as my websites are up.
Have several domains hosted in Bluehost. So far so good, very minimum to none downtime.
Bluehost is too slow.
I had several sites hosted by Blue Host and was somewhat satisfied until attempting to close my accounts. I was moving and unable to keep my domain up to date so I closed all but unfortunately forgot one. This was very unfortunate for me due to the fact that auto renewal was operational and my email address had changed due to the COX network.
Alex from Blue Host refused to work with me concerning my issue and even said Blue Host would fight any attempts by me to dispute the $25 charge with discover. WOW, this is certainly NOT customer service. Quite the opposite. I had no access to email to receive the reminder of 3 day renewal.
The only thing remaining is to post my TRUTHFUL as well as regretful experience on all Web hosting review sites. Discover will also be disputing the charge on my behalf.
My website two months ago moved to Bluehost, host very fast, and there is no downtime so far, very stable. Bluehost services are great, they will be very patient to help you solve the problem. He is a great host provider.